PRODUCT RESPONSIBILITY

The Company has a Technical Service team responsible for delivering after sales service to farmers. This team provides complete information about the Company’s products so that farmers can properly implement the best poultry farming management practices and benefit from the optimum results for their harvests.

 

For its processed chicken product business, the Company provides a customer hotline. Customers can reach the Company’s by calling 1500939 or going to the Company’s website www.cpfood.co.id for matters related to products and after sales services. Upon receiving information about a customer complaint, an officer from marketing team will visit the customer concerned within 24 hours to resolve the complaint. This includes providing a clear explanation and apologies where necessary, and replacing any defective offering a replacement product. The product taken from the customer will be destroyed and a report submitted to Quality Control team.

 

The Company also organizes factory visits for the public, such as schools and communities involving senior citizens and housewives to introduce them to processed chicken products. Visitors are transported by bus to the processed chicken production facility where they learn about the products in detail and see the actual production process. This is done to create greater confidence in the quality of the Company’s product and that visitors will share positive recommendation with their family and friends.

PRODUCT RESPONSIBILITY

The Company has a Technical Service team responsible for delivering after sales service to farmers. This team provides complete information about the Company’s products so that farmers can properly implement the best poultry farming management practices and benefit from the optimum results for their harvests.

 

For its processed chicken product business, the Company provides a customer hotline. Customers can reach the Company’s by calling 1500939 or going to the Company’s website www.cpfood.co.id for matters related to products and after sales services. Upon receiving information about a customer complaint, an officer from marketing team will visit the customer concerned within 24 hours to resolve the complaint. This includes providing a clear explanation and apologies where necessary, and replacing any defective offering a replacement product. The product taken from the customer will be destroyed and a report submitted to Quality Control team.

 

The Company also organizes factory visits for the public, such as schools and communities involving senior citizens and housewives to introduce them to processed chicken products. Visitors are transported by bus to the processed chicken production facility where they learn about the products in detail and see the actual production process. This is done to create greater confidence in the quality of the Company’s product and that visitors will share positive recommendation with their family and friends.